![]() ![]() However, there might be different versions of this such as How do you make money, How does Sundae make fees, or How does Sundae charge fees?Īll of these are really the same question hence, we need a system that’s smart enough to digest all of these FAQs. Answering Different Versions Of The Same Question For example, if someone types in, “How does Sundae make money,” the chatbot should respond with the answer below. When someone contacts us on this website, the chatbot is smart enough to know all these questions and should be able to answer them accordingly. ![]() This is just an example but you can definitely choose another public website that has an FAQ page too. This loan company’s FAQ page is where people usually make a bunch of commonly asked questions. Given these points, let’s turn the Sundae FAQ page into a chatbox. Basically, we can do anything that we need but it is getting a bit complicated. In this case, we can start a workflow, access a third-party API, and make an HTTP request. ![]() Let’s test one of the triggers by typing in “What is the best product for me?”Īs we can see, it launches the response “Do you see yourself as a home user, a gamer, or a business user?” When we select Home User, the workflow goes on and on. Testing The Trigger Phrases In Power Virtual Agents Once one option has been selected, there are different trees of options that all come together and at some point, it can get very complicated. The chatbot will ask “Do you see yourself as a home user, a gamer, or a business user?” Then the person who’s chatting with the chatbot needs to select from the options. Similar to the first example, it will show what the chatbot will say if someone will mention one of the trigger phrases below. Next, let’s click Lesson 4 – A topic with a condition, variables, and custom entity. For example, if we click on “What is the best product for me,” this is no longer a one-way communication, but a two-way communication. In addition, there are more complex trigger phrases that we can do. If someone says one of these trigger phrases, we send a message saying, “I’m happy to help with store hours,” followed by another message giving them the store hours. If we click Lesson 1 – A simple topic, our Power Virtual Agents tells us what the workflow looks like. This is what tells Power Virtual Agents what to do when someone says trigger phrases, and then it launches the responses.įor example, we have the trigger phrase, “When are you closed?” There are four iterations or versions of this trigger phrase that someone can say. So, what we can do is we can start exploring by clicking the Topics in the upper-left corner. It’s doing something very similar if you see this screen. For example, when you’re creating model-driven apps, it takes a while because it needs to create all the entities and connectors behind it. Similar to the Power Apps, it needs to provide everything for the actual creation. Let’s name this bot the Loan Helper FAQ Bot, select the English language from the dropdown, and click Create. To create a new chatbot, click the Bots icon on the top right and then click the New bot button. Let’s kick it off by opening the Power Virtual Agents page. How To Create Chatbots In Power Virtual Agents Answering Different Versions Of The Same Question.Testing The Trigger Phrases In Power Virtual Agents.How To Create Chatbots In Power Virtual Agents. ![]()
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